Rent arrears

As you are aware your rent is due on the same day each month and you should be paying your rent direct to our bank account. However if this has not happened you can pay using other methods. They are listed on the right hand side if this page.

If you are paying using another method it is still your responsibility to ensure it is with us on the due date.

Should you fail to pay your rent on time further charges will be added to your account and legal action will be taken should you continue to not pay your rent on time. Court action will cost you more money and will result in you being evicted from the property.

Should we have to take legal action then we will also apply for a county court judgement which can prevent you from getting any further credit, in particular a mortgage.

Pay Arrears Online

Maintenance

On occasions, you may find that your property requires some maintenance work. Any maintenance issues should be reported to us within 24 hours, even if you have caused the problem. Once the issue has been reported to us, we will advise your Landlord and then instruct a contractor to contact you to arrange a convenient time to rectify the problem.

You can report these maintenance issues by calling our Property Management department on 0161 448 1111 or alternatively, you can submit a maintenance report to us (click on link below).

As soon as a maintenance issue has been reported to us, we will log this on our system and endeavour to rectify the issue as soon as possible. Minor issues are generally dealt with and resolved within 72 hours unless parts need to be ordered etc. We will always try to keep you updated if there is going to be a delay in resolving your problem. Any more significant issues may obviously take longer to resolve.

If there is ever an emergency (eg major water leak, failed electicity, break-in) then we will ensure this is dealt with urgently and as a priority to any other jobs. If you have an emergency that occurs out of normal office hours, you can ring the same number as stated above and you will given the details of our 24 hour emergency contractors. Please note the contractors will not come to visit you unless you have a real emergency issue.

Renewing your tenancy

As the end of your tenancy gets closer we will contact you and offer you the option to stay in your property for longer.

By staying at your property you do not have the inconvenience of looking for a new property and paying another deposit. In order for you to extend your tenancy and guided by our experienced advisors, the process is quick and simple.

Moving out

At the end of your tenancy, all you need to do is follow this simple process:

Check your inventory and ensure that the property is left in the same condition it was when you moved into the property. This includes cleaning which we find a lot of Tenants do not do to an acceptable standard which then leads to us instructing professional cleaners. The charge for the cleaning can be very expensive and this will be deducted from your deposit.

Inform all your utility providers that you are vacating the property and provide them with any information they require to close your account with them.

On the last day of your tenancy, return your keys to our property management department before the close of business and provide them with a forwarding address.

Once you have returned all of your keys, our property management team will carry out an inspection at your property and will write to you to advise you of any issues that have been noticed.

Returning your deposit

It is simple to get your deposit back. You will need to ensure you have left the property in the same condition it was when you moved in. You will need to provide us with proof that you have paid all your utility bills including council tax and your deposit will be returned within 14 days.