Our Expertise Keeps Rent Arrears Below 1%


Our credit control team work hard to ensure all tenants pay their rent in full and on time. Maintaining clear communication for both landlords and tenants has meant that they have consistently kept the arrears across our managed portfolio below 1%.

Rose Lucocq, our Senior Credit Controller is fully aware that arrears are a real cause of concern and anxiety for landlords, commenting “…we are wholly driven by ensuring this is alleviated where possible. We have built strong professional relationships with our landlords, working hard to earn and keep that trust. We maintain such low figures through our extensive legal knowledge, avid commitment to providing a professional service, and keeping respond times as short as possible.”

As the cost of living increases, people will struggle financially; It’s during these challenging times that our team work in a sensitive but decisive way to ensure that rent is collected for our landlords and that tenants understands that paying their rent will ensure they remain in the property.

If payment hasn’t been received, our credit control team will contact the tenants directly and will take further legal action if required. We will prepare all legal paperwork on the landlord’s behalf and issue relevant notice periods for tenants as per the legal requirements. We’re backed by an experienced legal team, who have a fantastic track record of arrears collection.

In addition to the credit control team, we also offer a rent guarantee service which is providing comfort to landlords who want to safeguard their rental income. For more information on what’s included and how landlords benefit from taking out a policy, contact Neil on 0161 434 5009.

If you are looking to purchase a new buy to let property, find out more about our services here.

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